Our quality certifications
AFNOR
The Tourist Office and Convention Bureau of Marseille has been certified AFAQ – AFNOR (NF X 50 – 730 standard), for its “reception-information” service since February 2004
AFAQ - AFNOR certification guarantees the quality of the services offered through the setting up of strict procedures relating to :
- the organisation of face-to-face and telephone reception
- the management and circulation of information
- the management of complaints and the implementation of corrective actions
It requires the setting up of adapted and regular training courses to maximise the skills of its travel advisors.
The AFAQ - AFNOR quality label is a guarantee of professionalism and rigour.
TOURISME & HANDICAP
The Tourist Office and Convention Bureau has been “Tourisme et Handicap” certified since 2010 for
- hearing
- motor
- mental disabilities.
The certification for visual disability is one of our priorities for 2011.
The reception area of the Tourist Office and Convention Bureau now complies to the requirements of this certification, and various adapted services and activities have been identified (whether they are certified or not)
Below you will find a list of establishments and places which have been carefully inspected. Changes however can occur so please inform us by writing to this address : handicap@marseille-tourisme.com
At the same time guided tours for people with reduced mobility or who are deaf or hard of hearing have been created.
Several travel advisors have trained in Sign Language.
THE MARSEILLE PROVENCE BRAND ON THE MOVE
Created in 2010, this territorial brand is responsible for promoting Marseille’s many tourism assets and values, and for conveying its numerous ambitions.
The various promotional campaigns showcase Marseille as a very important town for both leisure and business tourism and cruises.
The brand also involves asserting the city’s uniqueness, making development of its tourism sector a leading example among the major European metropolises, and establishing its international influence by promoting it as a must-visit tourist destination in France, Europe and the rest of the world.
This approach initiated by the businesses of the tourism sector should be adopted by all economic actors to raise Marseille to among the ranks of the top 20 cities in Europe.
Major events await in Marseille including :
- the 2012 World Water Council and Seatrade Med,
- the 2013 European Capital of Culture,
- the UEFA EURO 2016 …
Marseille must live up to these international events and begin preparing itself now by bringing all its tourism and culture professionals together.
www.onthemove.fr
Marseille Provence you’ll be moved!
