Validity and refund

of the CityPass

Find out  the conditions of sale of the CityPass as well as the contact for group requests.

How the CityPass works

The CityPass Marseille is available in two different formulas :

  • The  CityPass Marseille without public transport: an email will be sent to you and you will be able to access all the activities directly through the email that you will have to present.
  • The Marseille CityPass with public transport: you have to come and get it at the reception of Marseille Tourist Office in order to activate it and use it.

The Marseille CityPass for groups

The Marseille CityPass is a product reserved for individual customers.

Requests for more than 9 people, please send an email to :
citypassmarseille@marseille-tourisme.com

Guided tours in the CityPass

  • CityPass 72h: a free guided tour by CityPass of your choice in the €10 guided tours program of the Marseille Metropolitan Tourist and Convention Bureau (excluding Cité Radieuse-Le Corbusier and private visits)*
  • CityPass 24h and 48h: 30% discount on a guided tour by CityPass of your choice in the program of guided tours at 10€ of the Metropolitan Tourist and Convention Office of Marseille (excluding Cité Radieuse-Le Corbusier and private visits)*

*Reservations are required for all guided tours included in the pass at the Marseille Tourist Office.

Refund of the Marseille CityPass

Your CityPass is available for 12 months starting from the purchase date. In the case of cancellation  due to force majeure or bad weather conditions or in case of loss, the responsibility of the Metropolitan Tourist Office and Convention Bureau of Marseille shall not be liable. No refund, even partial will be made and  no extension  will be possible.

Official website of Greater Marseille tourism office and convention bureau
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