Privacy policy of the Marseille Metropolitan Convention and Visitors Bureau
This document sets out the rules governing the processing of the various personal data collected about you by the Marseille Metropolitan Tourist and Convention Bureau in the course of our activities. We may modify this Privacy Policy at any time, in particular in order to comply with changes to current laws and regulations. In the event of a change, we will inform you and seek your consent via our website or by e-mail, before the change(s) take(s) effect.
I – Who we are
We are the Marseille Metropolitan Convention and Visitors Bureau (OMTCM). You can contact us by e-mail at the following address: rgpd@marseille-tourisme.com or by post at the following address: l’Office Métropolitain de Tourisme et des Congrès de Marseille ; 11 la Canebière – CS 60340 – 13211 Marseille cedex 01.
II – Purpose of this document
The purpose of this privacy policy is to explain and determine the various personal data we collect when you use the OMTCM website.
III – Personal data collected
As part of your relationship with OMTCM, you may be asked to provide us with some of your personal data. All this personal data is processed automatically. This processing is carried out with your consent and in compliance with applicable legislation. This may include the following personal data:
- Last name, first name ;
- Postal code ;
- Country
- E-mail address;
- Message
- Subscribe to the OMTCM newsletter
IV – Purpose of personal data collection
The information collected is used solely for the purposes of communication, information and promotion of tourism offers in Marseille. It is also used to manage your requests for information, printed or electronic documentation, subscription to newsletters or use of the website’s interactive services. Information about users’ interests when they register for our services is collected for the sole purpose of better serving users in the future. The information collected on the user’s navigation and actions on the website is anonymous and is intended to improve our services. It is understood that you may object to this processing by using the unsubscribe link on the newsletter or by contacting OMTCM at rgpd@marseille-tourisme.com, or by sending a letter to DPO ; Office Métropolitain de Tourisme et des Congrès de Marseille ; 11 la Canebière – CS 60340 – 13211 Marseille cedex 01. OMTCM guarantees that your personal data will not be processed for purposes other than those set out above. Under no circumstances will your personal data be processed for purposes other than those for which we have legal obligations, legitimate interests or for which you have given your consent. If our services were to process your personal data for purposes other than those mentioned above, this Privacy Policy would be updated and subject to your consent.
V – Retention period for personal data
In accordance with current legislation, OMTCM will only retain your personal data for as long as is necessary to fulfil the above purposes. At the end of the retention period mentioned below, your personal data will be deleted and/or archived and/or made anonymous. Your personal data will be kept for up to three (3) years after our last contact or the last purchase of a product and/or use of a service from OMTCM.
VI – Rights to personal data
You have the right to access, rectify and delete your personal data, as well as the right to oppose and limit processing. You also have the right to the portability of your personal data. These rights may be exercised on request to the following address: rgpd@marseille-tourisme.com. In accordance with the provisions of Article 13 of the RGPD, you have the right to lodge a complaint with the competent supervisory authority if you consider that we have not respected your rights.
VII – Recipients of personal data – Storage and security
Personal data collected via our services is intended for the personal use of OMTCM. Personal data may be processed by our subcontractors for storage and security purposes. In any event, your personal data will be processed in accordance with the purposes defined by OMTCM. The subcontractor may not process your personal data for any other purpose without your express consent.
Cookie management
A cookie is a small text file containing various items of information. It is stored in the memory of your terminal (computer, tablet, smartphone, etc.) by the server of the website you are visiting or by a third-party server (web analytics service, etc.). For the duration of the cookie’s validity or recording period, it will enable your terminal to be identified on future visits. Third-party companies may also, subject to your choices, place cookies on your computer (e.g. Google Analytics, Facebook, etc.). Whatever the type of cookie, only the sender of the cookie is likely to read or modify the information contained in it.
Which cookies do we use?
Essential cookies: These are essential to the proper operation of the site, as they enable you to access reserved areas such as your personal space or your favorites. They enable us to memorize information relating to forms you may fill in on our site, and to adapt the presentation of our site to your terminal’s display preferences. Without these cookies, you would not be able to use our site under normal conditions. Analytical or performance cookies: These cookies enable us to track the use and performance of our site and improve its operation. In particular, they measure your browsing data (volume of visits, sections and content visited, etc.). The data collected for statistical processing is anonymous. These cookies are essential because they enable us to improve the interest and ergonomics of our services, and even to detect navigation problems.
Social network cookies
We have no control over the process used by social networks to collect information about your browsing on our site. If you are a member of one of these networks, we invite you to consult the privacy protection policies of these social networks in order to find out how they use the browsing information they may collect via these application buttons, particularly for advertising purposes.
Accepting or refusing cookies
You can choose to accept or refuse the installation of cookies on your terminal at any time by configuring your browser. You can also configure your browser so that you are prompted to accept or reject cookies before a cookie is stored on your terminal. Important note: We remind you that your browser’s cookie settings may affect your access to our services. If your browser is configured to refuse all cookies, you will no longer be able to take full advantage of all our services. In this case, the OMTCM website cannot be held responsible for any deterioration in the operation of the site and its services resulting from the impossibility of saving or consulting the cookies necessary for this operation and which you have refused or deleted.
How do I configure cookies via my web browser?
Configuring cookie management depends on your browser. Here are some online tools to help you set your browser’s cookie settings. For more information on how to set your browser’s cookie settings, please consult the following websites:
As a reminder, by deactivating Cookies identified as optional via your browser, you will also deactivate all Cookies used on this Site, including those recommended for the proper functioning of our sites.
More information on cookies with cnil
Find out more about theuse of cookies on the CNIL website.
VIII – Contact
If you have any questions about our Privacy Policy or any requests relating to your personal data, please do not hesitate to contact us:
- By sending us an e-mail to the following address: rgpd@marseille-tourisme.com
- By writing to us at the following address: DPO ; l’Office Métropolitain de Tourisme et des Congrès de Marseille ; 11 la Canebière – CS 60340 – 13211 Marseille cedex 01.