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Our quality certifications


AFNOR

The Tourist Office and Convention Bureau of Marseille has been certified  AFNOR (NF X 50 – 730 standard), for its “reception-information” service since February 2004

AFNOR certification guarantees the quality of the services offered through the setting up of strict procedures relating to :

  • the organisation of face-to-face and telephone reception
  • the management and circulation of information
  • the management of complaints and the implementation of corrective actions

It requires the setting up of adapted and regular training courses to maximise the skills of its travel advisors.

 


TOURISME & HANDICAP

The Tourist Office and Convention Bureau has been “Tourisme et Handicap” certified since 2010 for

  •  hearing
  •  motor
  • mental disabilities.

The certification for visual disability is one of our priorities for 2011.

The reception area of the Tourist Office and Convention Bureau now complies to the requirements of this certification, and various adapted services and activities have been identified (whether they are certified or not)

Below you will find a list of establishments and places which have been carefully inspected. Changes however can occur so please inform us by writing to this address : handicap@marseille-tourisme.com

At the same time guided tours for people with reduced mobility or who are deaf or hard of hearing have been created.


Several travel advisors have trained in Sign Language.

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