Office de tourisme et des congrès

Marseille, tourism and disability

MuCEM : Visitors with disabilities

Fully concerned with issues of accessibility, the MuCEM has implemented numerous initiatives focused on accessibility and integration of people with disabilities. The physical accessibility of buildings and exhibits, including the listed Historical Monument of Fort Saint Jean, the suitability of front desk staff, assistance and safety for people with disabilities, and the implementation of a dedicated and appropriate cultural collection are all at the heart of the museum's public policy.
Recognising the need to surround itself with experts in disability so as to consider and create a global accessibility policy, from the outset of the project, the MuCEM formed a committee bringing together Marseille-based associations representing disability. Together, they considered the physical, sensory and cognitive accessibility of the museum.

More information :

Notebook LSF - download

A notebook LSF dedicated to the deaf persons and the mutes was also financed by the Tourist office within the framework of the initiative Tourism and Handicap.

The Tourist Office and Convention Bureau has been “Tourisme et Handicap” certified since 2010 for hearing, motor, visual and mental disabilities.

  • hearing
  • motor
  • mental
  • visual

The reception area of the Tourist Office and Convention Bureau now complies to the requirements of this certification, and various adapted services and activities have been identified (whether they are certified or not)

Below you will find a list of establishments and places which have been carefully inspected. Changes however can occur so please inform us by writing to this address :

At the same time guided tours for people with reduced mobility or who are deaf or hard of hearing have been created.
Several travel advisors have trained in Sign Language.